How can we help you?

On the login screen tap Forgot Password, enter your registered email address, and follow the link we send you. The reset link expires after 30 minutes. If you don't receive the email, check your spam folder or contact us.

KYC review typically takes 1–2 business days. Make sure your document photo is clear, unobstructed, and fully within the frame. If your status has been Pending for more than 48 hours, email us your user ID at support@rubimedik.com and we'll investigate.

Go to Specialists in the bottom navigation, filter by specialty or availability, and tap a specialist's profile. Choose an available time slot, complete payment from your wallet, and your appointment is confirmed. You'll receive an in-app notification and email reminder 30 minutes before it starts.

Yes. Open the appointment in My Consultations, tap Reschedule or Cancel, and follow the prompts. Refunds are processed according to our cancellation policy: 100% for cancellations made more than 48 hours in advance, 50% for 24–48 hours, and 0% for less than 24 hours. See our Terms & Conditions for full details.

Try these steps in order:
1. Make sure you've granted RubiMedik camera and microphone permissions in your phone's Settings.
2. Switch from Wi-Fi to mobile data (or vice versa).
3. Force-close and reopen the app.
4. Ensure you're joining within 10 minutes before or after the scheduled time.
If the problem persists, use the in-app chat to reach support while we troubleshoot together.

Tap Blood Request on the home screen, enter the patient's blood type, hospital location, and urgency level. Nearby verified donors are notified immediately. You can track incoming responses in real time from the request dashboard.

The platform enforces WHO-recommended intervals: 56 days for whole blood, 7 days for platelets, and 112 days for double red cell donation. Your donor dashboard shows your next eligible date automatically.

Go to Wallet in the app, tap Add Funds, and choose your preferred payment method (card or bank transfer). Funds are credited instantly for card payments and within a few minutes for bank transfers. All transactions are secured by industry-standard encryption.

This can happen when a payment is captured but the booking confirmation times out. Wait 10 minutes — in most cases the charge reverses automatically. If you still see the deduction after that, email support@rubimedik.com with your transaction reference and we'll resolve it within 24 hours.

1. Check that you're on the latest app version (App Store / Google Play).
2. Restart your device.
3. Check your internet connection.
4. If the issue persists, uninstall and reinstall the app — your data is safely stored on our servers.
Still stuck? Email us at support@rubimedik.com with your device model and OS version.

Go to your phone's Settings → Notifications → RubiMedik and make sure notifications are allowed. Inside the app, visit Profile → Notification Preferences to confirm individual alerts are enabled. On iOS you may also need to disable Focus / Do Not Disturb for the app.

Go to Profile → Settings → Delete Account. You'll be asked to confirm via email. All personal data is permanently erased within 30 days in line with our Privacy Policy. Note: any outstanding wallet balance must be withdrawn before deletion.

Yes. All data is encrypted in transit (TLS 1.3) and at rest (AES-256). We are compliant with Nigeria's NDPR and follow international healthcare data best practices. We never sell personal or medical data to third parties. Read more in our Privacy Policy and Data Usage Policy.