Privacy Policy

1. Overview

RubiMedik ("we", "our", or "us") is a healthcare support and blood donation platform that connects users with healthcare assistance, wellness support, and blood donation services.

This Privacy Policy explains how we collect, use, and protect your information when you use our mobile application.

Medical Disclaimer

RubiMedik is a healthcare support and wellness assistance platform designed to connect users with caregivers, healthcare support providers, and blood donation assistance services.

RubiMedik does not provide medical diagnosis, professional medical advice, emergency medical treatment, or ambulance services. The information and services provided through the app are for support and informational purposes only and should not replace consultation with qualified healthcare professionals.

If you are experiencing a medical emergency, please contact your local emergency services or visit the nearest hospital immediately.

By using RubiMedik, you acknowledge and agree that the platform is not a licensed medical institution, hospital, or emergency response provider.

2. Information We Collect

We collect the following types of personal data to provide and improve our services:

A. Contact Information

• Full name
• Email address
• Phone number

This information is used for account creation, communication, and service delivery.

B. Health Information

We collect health-related information that users voluntarily provide, including:

• Blood donation requests
• Health and wellness support requests
• Medical or assistance-related details submitted through forms

This data is used strictly to connect users with relevant healthcare support services.

C. User Content

We collect content created by users, such as:

• Service requests (e.g., blood donation requests)
• Support messages or form submissions
• Profile information provided by the user

D. Identifiers

• Unique user ID (e.g., authentication ID or account ID)

This is used to identify and manage user accounts securely.

E. Usage Data

We may collect information about how users interact with the app, including:

• App activity (screens visited, features used)
• User interactions with services and requests

This helps us improve app performance and user experience.

F. Diagnostic Data

We may collect:

• Crash data
• Performance data (e.g., app load times, error logs)

This is used to improve stability and fix bugs.

G. Location Data (Optional)

If enabled by the user, we may collect coarse location data to:

• Help match users with nearby donors or services
• Improve emergency response relevance

We do not collect precise GPS location unless explicitly required and permitted.

3. How We Use Your Information

We use collected data to:

• Provide healthcare support services
• Connect users with blood donors or healthcare providers
• Manage user accounts
• Send important notifications and updates
• Improve app functionality and performance
• Ensure platform safety and reliability

4. Data Sharing

We do not sell your personal data.

We may share limited data only with:

• Service providers (e.g., Firebase for authentication and database hosting)
• Healthcare support providers within the platform (based on user requests)
• Legal authorities if required by law

5. Data Retention

We retain your data only for as long as necessary to:

• Provide services
• Maintain user accounts
• Comply with legal obligations

You may request deletion of your account at any time.

6. Data Security

We use industry-standard security measures including:

• Encrypted communication (HTTPS/TLS)
• Secure authentication systems
• Restricted database access controls

However, no system is 100% secure, and we cannot guarantee absolute security.

7. Children's Privacy

RubiMedik is not intended for children under 13 years old.

We do not knowingly collect personal data from children.

8. Third-Party Services

We may use third-party services such as:

• Firebase Authentication
• Cloud database services
• Analytics and crash reporting tools

These providers may process limited data only to support app functionality.

9. Your Rights

Depending on your location, you may have the right to:

• Access your data
• Request correction or deletion
• Withdraw consent
• Request account deletion

You can contact us for any privacy-related requests.

10. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted within the app or on our official website.

11. Contact Us

If you have any questions about this Privacy Policy, contact us at:

Email: support@rubimedik.com