Privacy Policy

1. Overview

RubiMedik ("we", "our", or "us") is a healthcare support and blood donation platform that connects users with healthcare assistance, wellness support, and blood donation services.

This Privacy Policy explains how we collect, use, and protect your information when you use our mobile application.

Medical Disclaimer

RubiMedik is a healthcare support and wellness assistance platform designed to connect users with caregivers, healthcare support providers, and blood donation assistance services.

RubiMedik does not provide medical diagnosis, professional medical advice, emergency medical treatment, or ambulance services. The information and services provided through the app are for support and informational purposes only and should not replace consultation with qualified healthcare professionals.

If you are experiencing a medical emergency, please contact your local emergency services or visit the nearest hospital immediately.

By using RubiMedik, you acknowledge and agree that the platform is not a licensed medical institution, hospital, or emergency response provider.

Your Privacy is Our Priority

2. Information We Collect

We collect the following types of personal data to provide and improve our services:

A. Contact & Personal Information

• Full name
• Email address
• Phone number
• Date of birth

This information is used for account creation, communication, and service delivery.

B. Health Information

We collect health-related information that users voluntarily provide, including:

• Blood donation requests
• Health and wellness support requests
• Medical or assistance-related details submitted through forms

This data is used strictly to connect users with relevant healthcare support services.

C. User Content

We collect content created by users, such as:

• Service requests (e.g., blood donation requests)
• Support messages or form submissions
• Profile information provided by the user

D. Identifiers

• Unique user ID (e.g., authentication ID or account ID)

This is used to identify and manage user accounts securely.

E. Usage Data

We may collect information about how users interact with the app, including:

• App activity (screens visited, features used)
• User interactions with services and requests

This helps us improve app performance and user experience.

F. Diagnostic Data

We may collect:

• Crash data
• Performance data (e.g., app load times, error logs)

This is used to improve stability and fix bugs.

G. Location Data (Optional)

If enabled by the user, we may collect coarse location data to:

• Help match users with nearby donors or services
• Improve emergency response relevance

We do not collect precise GPS location unless explicitly required and permitted.

3. How We Use Your Information

We use collected data to:

• Provide healthcare support services
• Connect users with blood donors or healthcare providers
• Manage user accounts
• Send important notifications and updates
• Improve app functionality and performance
• Ensure platform safety and reliability

4. Data Sharing

We do not sell your personal data.

We may share limited data only with:

• Service providers (e.g., Firebase for authentication and database hosting)
• Google LLC, through the Google Gemini generative AI service, only after the required AI data-sharing permission described below
• Jora and other delivery partners selected for the delivery address, when a user requests delivery
• Healthcare support providers within the platform (based on user requests)
• Legal authorities if required by law

5. Third-Party Artificial Intelligence

RubiMedik offers optional AI-assisted features powered by Google LLC's Gemini generative AI service. When you use an AI-enabled feature and give permission, RubiMedik sends the information needed for that feature from the app to RubiMedik's secure servers and then to Google Gemini for processing.

Information that may be sent to Google Gemini

Depending on the feature you choose to use, the information sent may include:

• Questions, messages, symptoms, health concerns and other text you enter into the AI Assistant, Symptom Checker or specialist-matching tools
• Health and profile details you choose to provide for personalized health information
• Consultation messages and related health information when an AI-generated consultation summary is requested
• Reviews, support messages and blood-request descriptions when AI-assisted analysis or support is requested
• Blood group, donation history, donation eligibility and approximate distance information used for optional donation-related guidance or matching
• Limited identifiers, such as internal record or specialist IDs, when required to return a relevant match; we do not intentionally include account passwords or payment-card details in AI prompts

How we use AI-processed information

Google Gemini may process the permitted information to generate general health information, symptom-triage suggestions, specialist suggestions, consultation summaries, support responses, safety or moderation signals, blood-donation guidance and matching recommendations. AI-generated content may be inaccurate and is provided for informational and support purposes only. It is not a medical diagnosis and does not replace advice from a qualified healthcare professional.

Your permission and choices

Before RubiMedik sends your personal or health-related information to Google Gemini, the app identifies Google Gemini as the recipient, explains the categories of information involved and asks for your explicit permission. You may decline. Declining AI data sharing does not prevent you from using RubiMedik features that do not require third-party AI processing.

You may withdraw your AI data-sharing permission from the app's privacy settings. Withdrawal prevents new personal information from being sent to Google Gemini, but it does not reverse processing that occurred while your permission was active. Where an AI feature can operate without personal information, RubiMedik may provide a non-personalized or non-AI alternative.

Provider safeguards

Google processes information submitted to Gemini under Google's applicable service terms, privacy commitments and security controls. We select and require service providers that process personal information on our behalf to protect it to the same or an equivalent standard as described in this Privacy Policy and applicable data-protection law. We do not sell AI prompt data or use it for third-party advertising.

AI data retention and deletion

RubiMedik may retain AI conversations, inputs and generated responses in your account where necessary to provide chat history, consultation records, safety, support and legal compliance. We retain this information only for as long as necessary for those purposes. Google may retain information according to the terms and configuration applicable to RubiMedik's Gemini service. You may request access to or deletion of AI-related information by deleting your account or contacting us at privacy@rubimedik.com, subject to legal or medical-record retention requirements.

5A. Delivery Partners

When you select app delivery, RubiMedik chooses an available delivery partner for the pickup and delivery locations. The selected partner is identified during checkout before you place the order. Our current partners may include Jora, and the available partner may vary by location.

To obtain a delivery quote, arrange pickup, provide tracking and complete delivery, RubiMedik may send the selected partner your name, phone number, email address, delivery address, the pharmacy pickup address and general package-handling information. We describe the package generically as medication and do not intentionally send medication names, prescription documents, diagnoses, payment-card details or account passwords to the delivery partner.

The delivery partner uses this information only to provide the requested delivery, customer communication, delivery verification, safety, fraud prevention and legal compliance. Delivery status and proof may be returned to RubiMedik and retained with the order record. If you do not want delivery information shared with a partner, select pharmacy pickup instead.

6. Data Retention

We retain your data only for as long as necessary to:

• Provide services
• Maintain user accounts
• Comply with legal obligations

You may request deletion of your account at any time.

7. Data Security

We use industry-standard security measures including:

• Encrypted communication (HTTPS/TLS)
• Secure authentication systems
• Restricted database access controls

However, no system is 100% secure, and we cannot guarantee absolute security.

8. Children's Privacy

RubiMedik is not intended for children under 13 years old.

We do not knowingly collect personal data from children.

9. Third-Party Services

We may use third-party services such as:

• Firebase Authentication
• Cloud database services
• Google Gemini for optional AI-assisted features
• Jora and other location-appropriate delivery partners for deliveries selected at checkout
• Analytics and crash reporting tools

These providers may process limited data only to support app functionality and must provide the same or equivalent protection required by this Privacy Policy and applicable law.

10. Your Rights

Depending on your location, you may have the right to:

• Access your data
• Request correction or deletion
• Withdraw consent
• Decline or withdraw permission for future third-party AI processing
• Request account deletion

You can contact us at privacy@rubimedik.com for any privacy-related request.

11. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted within the app or on our official website.

12. Contact Us

If you have any questions about this Privacy Policy, contact us at:

Privacy: privacy@rubimedik.com
General support: support@rubimedik.com